Privacy Policy

This Privacy Policy applies to information collected through the BridgeCore website, including contact forms and communication features available on the website. This Privacy Policy does not apply to third-party websites, platforms, or services that may be accessed through links on the BridgeCore website and that have their own privacy policies.

BridgeCore, operated by PT BRIDGE CORE TECHNOLOGY, acts as the Data Controller for Personal Data processed through this website.

1. Information We Collect

When you submit a contact form, we may collect and process your name, company name, email address or WhatsApp number, description of your requirements, and the type of support you select.

This information is provided directly by you when you choose to complete and submit a contact form or communicate with us through the channels available on the website.

This website uses session cookies that are necessary for form security, including the use of CSRF tokens. We do not use cookies for analytics or advertising purposes.

We do not intentionally collect Personal Data that is not necessary for the purposes described in this Privacy Policy.

2. How We Use Your Information

The information you provide is used solely to respond to your business inquiries and follow up on communications relating to BridgeCore’s products and services.

We may use the contact information you provide to communicate with you regarding your inquiry or request, better understand your requirements, and provide relevant information about the services you have requested.

We do not use information submitted through the contact form for purposes unrelated to your request.

BridgeCore processes Personal Data based on an applicable lawful basis appropriate to the purpose of the processing, including where necessary to respond to your request, provide the services or information you have requested, obtain your consent where required, comply with legal obligations, and/or rely on another lawful basis permitted under applicable laws and regulations.

3. Data Storage and Retention

Information you submit may be stored in systems used by BridgeCore to manage and respond to incoming business inquiries.

We retain your Personal Data only for as long as reasonably necessary to fulfill the purposes for which it was collected, including responding to your inquiries, managing related communications, and meeting applicable business or legal requirements.

Once the information is no longer required, we will take reasonable steps to securely delete or dispose of it, while taking into account applicable legal or business requirements.

The retention period may vary depending on the type of information, the purpose of processing, the nature of the communication, and applicable legal or business requirements.

4. Data Sharing

Access to information submitted through the website is restricted to the BridgeCore team responsible for handling incoming inquiries.

We may also use trusted service providers that support the operation of the website, communications, hosting, or request management. Where applicable, such service providers may process information on our behalf and are expected to use the information only for the purposes specified by us.

Such service providers may include technology infrastructure providers, hosting providers, communication and email providers, form management services, data storage providers, or other technology service providers necessary to operate the website and handle your requests.

We may disclose Personal Data where required or permitted by applicable laws and regulations, including to comply with lawful requests from authorities or law enforcement agencies.

We do not sell your Personal Data. We do not provide your Personal Data to other parties for their own independent purposes without a lawful basis and in accordance with applicable laws and regulations.

5. Security

Information submitted through this website is transmitted using HTTPS and protected against potentially harmful automated activity through various security measures, including CSRF tokens, honeypot fields, and rate limiting.

We implement reasonable technical and organisational measures to protect the information we collect against unauthorised access, misuse, loss, or improper disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Your Rights

You may request access to, correction of, or deletion of your Personal Data by contacting BridgeCore using the contact information provided on this website.

Subject to applicable laws and regulations, you may have the right to:

• obtain information regarding the processing of your Personal Data;
• request access to your Personal Data;
• request the correction or updating of inaccurate or incomplete Personal Data;
• request the deletion of your Personal Data where permitted by law;
• withdraw your consent where the processing of Personal Data is based on consent;
• request the restriction or cessation of processing in certain circumstances;
• object to certain processing activities where permitted by law; and
• exercise any other rights available to you under applicable laws and regulations.

Depending on applicable laws, you may also have additional rights relating to the processing of your Personal Data.

We will consider and respond to each request in accordance with applicable laws and regulations.

To protect Personal Data and prevent unauthorised requests, we may ask for additional information necessary to verify your identity before processing your request.

Requests relating to Personal Data may be submitted using the contact information provided in the “Contact Us” section below.

7. Data Transfers

If your Personal Data is processed or stored by service providers located outside Indonesia, BridgeCore will carry out such processing and/or transfer in accordance with applicable laws and regulations.

8. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our website, services, or data management practices.

The date of the latest update will be stated on this page.

The latest version of this Privacy Policy will always be published on this page. We recommend that you review this page periodically to stay informed of any changes.